Delivery and Return Conditions

1. You can make a bank transfer or EFT (Electronic Fund Transfer) to our account numbers in the Our Bank Accounts tab in TL.

2. With your credit cards through our website

You can benefit from our online single payment or online installment opportunities to any credit card. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of possible order cancellation or order cancellation due to stock problems, the money will be refunded to your credit card within 5 business days.

3. Order Price Refund

In case of cancellation of your orders for possible reasons; Lotus Vip will refund the product price to your account and/or credit card within five business days. However, you must inform our company's financial authorities of your bank account information and/or credit card information correctly and completely.

4. Delivery

We deliver your small home appliance orders that you have ordered before 16:00 to Yurtiçi Kargo on the same day, and your orders after 16:00 on the first business day free of charge. All products, except for small household appliances, are delivered to Borusan Lojistik free of charge within the first business day after your order.

For products that take time to be procured, the cargo delivery time is 3 business days on average. You will be informed in case of a possible delay in delivery.

In order for the product delivery to be carried out without any delay, please provide the address of your location as the delivery address during the day.

You can consult our customer representative and discuss different delivery terms. In addition, cargo deliveries are only valid for Turkey.

5. Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.

In case of any error at the specified address, the orderer is contacted regarding the order that could not be delivered.

The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.

We are responsible for the delivery to the bank we use the credit card system as well as the customer.

Open and check the packages you think were damaged during shipment in front of the company representative you received them from. If you think there is any damage to the product, do not accept the product after a report is drawn up by the cargo company.

After the product is received, it is assumed that the cargo company has fully fulfilled its duty.

If the product is damaged: Report the report you have prepared to info@lotusvip7.com as soon as possible.

If you perform these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us with our work on the product.